Policy Research & Campaigns

The experience of Citizens Advice gives us a unique, fresh insight into the problems facing citizens in the UK. The Citizens Advice service has always provided free, independent advice and used clients’ experiences to influence national and local services and policies. Citizens Advice collects evidence of our clients’ problems and uses this to campaign for changes in policies and services. We have a key role in speaking up for clients, raising issues brought into bureaux, contributing to public debate and influencing legislation.

Citizens Advice regularly publishes evidence reports, briefings, responses to consultations and parliamentary briefings on a huge range of issues including consumer, debt, housing, benefits, immigration, employment, legal matters and health