Aims & Principles of the Service

Aims of the service — To ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities of the services available to them, or through an inability to express their needs effectively.

And equally;

To exercise a responsible influence on the development of social policies and services, both locally and nationally.

Principles of the Service –

FREE  (read more)

INDEPENDENT (read more)

IMPARTIAL (read more)

CONFIDENTIAL (read more)

We have achieved the Generalist Quality Mark from the Advice Quality Standard (AQS), and Casework status in debt, benefits and employment. We are audited regularly to ensure compliance with AQS and Citizens Advice standards. If we need to refer clients to other organisations, we seek to ensure that they are also AQS accredited, so that clients can be sure of a competent, reliable service, and of a high standard.